This article explains the benefits of having a software based phone system. For any central business office, it makes sense to move away from proprietary solutions and straight to a real software based solution running on a mainstream. This gives you advanced flexibility and convenience, and can improve daily productivity for employees!
SOFTWARE BASED PHONES (PBX)
The lack of progress and innovation in the PBX (phone-based software) industry has been largely caused by the fact that the traditional PBXs run on a proprietary and limited operating system, which has only archaic development tools. A software PBX will leverage your latest operating system features and add new functionalities based on your daily business needs.
EASILY BACKUP EVERYTHING ON YOUR PHONE
Software based phones allow you to easily backup calls, voicemails, recordings, contacts, etc. In the event of a hardware failure, you can restore your phone system on another machine in a matter of minutes using the inbuilt backup function! If you are running your PBX virtually, you can use the Hyper-V, VMware or KVM Backup function to save a complete copy of your PBX to disk.
WINDOWS OR LINUX?
The choice of Windows or Linux will largely depend on your IT infrastructure and the experience of your IT people. Clearly your PBX should not demand additional skills from your team or require you to buy additional hardware or support agreements with operating system vendors.
If your IT department relies on Windows and knows Windows, choose a Windows based solution. If you use Linux, then a Linux solution will be best. Do not let the PBX features or price override your choice of the operating system. Your PBX should be just another server application, which can be run on the same servers and with the same network management tools that you use today. There should be no need to learn a new black box!
APPLYING NEW OPERATING SYSTEMS UPDATES
Operating systems need to have patches applied on a regular basis. If administrators have chosen a PBX that runs on an operating system they are familiar with then they will be able to easily apply these patches. Windows administrators will struggle to apply Linux patches
CONCLUSION
A software based phone system delivers great advantages to your company, providing so many possibilities and using it on an operating system you know. It will offer you:
Easy installation & management
Ability to leverage your existing Server Hardware
Easy backup and restore
Integration with your existing business apps
INTERESTED IN A SOFTWARE PHONE SYSTEM?
Our Indiana-based IT engineers are here to help. CLICK HERE to contact us for a free evaluation of your business. We'll help you get the right phone system to meet your needs.